We hate spam just as much as you do. We will never share your information with third parties unless required to do so by law or requested by you. The information we collect from you will be used to maintain your services with us and to represent the quality of our work to others, such as in our online portfolio.
Upon completion of a custom website design and payment of web design and development fees, the client is the owner of the commissioned website. The client may continue to use the commissioned website to promote the client’s company or organization regardless of whether he/she chooses to continue further services with Jasper IT. The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development. The client does not have permission to reuse pieces of our work in a redesigned website that gives another company design credit.
Website domain names are leased from domain name registration companies. When Jasper IT registers a domain name for a client, that registration will be made in the client’s name. Upon payment of any outstanding fees, the client has the right to use that domain name regardless of whether he/she chooses to continue further services with Jasper IT. Domain name renewal and renewal fees are the responsibility of the client. If the client chooses to have Jasper IT renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. Jasper IT cannot be responsible for expired domain names.
All text and photos used as content in a commissioned website must be provided by the client (unless the client has hired Jasper IT for content development). The client must have ownership or written permission to use all content he/she provides for use. It is up to each client to ensure his/her design and/or content does not infringe on any trademark, service mark, or copyright. Jasper IT cannot be responsible for intellectual property infringements on behalf of clients. Also, Jasper IT cannot be responsible for submitted content. Clients should not mail irreplaceable photos or documents or send content that must be returned.
The initiation of a web design or development project requires a signed or electronically submitted signup form, payment of half of the initial web design/development fees (or payment in full if the entire project is $500 or less), plus the client logo or any other element that is required to be used in the design.
Ten Business Day Guarantee for the Mockup Phase
Jasper IT takes pride in handling requests in a timely manner. Starting from the date of the project initiation as defined above, Jasper IT will submit an initial mockup to the client within ten business days or the client will be entitled to a $100 discount off the balance of the initial web design fees. If the client requires modifications to the design or has other elements to mock up, such as logo designs or custom animation, the same ten business day guarantee applies on subsequent mockups/design steps starting from the time the feedback is given on the previous mockup/element.
Ten Business Day Guarantee for the Build Phase
The build phase begins once the client has approved the mockup. At that point, Jasper IT will convert the approved mockup into website format and add the text for the home page and all sub pages within ten business days or the client will be entitled to a $100 discount off the balance of the initial web design fees. This guarantee applies only to information‐based sites. The turnaround time on e‐commerce sites or websites with custom programming or other add‐ons is based on the size of the project and the list of other projects in the development queue.
Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design
logo, appropriate account login information, etc. For that reason, if Jasper IT is waiting for content or other piece of information, the client will be notified. If the client fails to handle the requests within ten business days, then Jasper IT will take any or all of the following steps to keep the project moving forward in a timely manner:
MOCKUP FEEDBACK – If the client fails to give feedback on the design mockup within ten business days, by default, the mockup is approved. If the client later wishes to change the design, additional charges may apply.
SITEMAPS OR PAGE NAMES – If the client fails to provide the requested list of web pages within ten business days, by default, Jasper IT will assign page names. If the client later wishes to change these page names, additional charges may apply.
CLIENT LOGO – If the client fails to provide a copy of an existing logo within ten business days, a substitute logo or company name graphic may be used. If the client later wishes to change the substitute logo or company name graphic, additional charges may apply.
PHOTO TO USE IN DESIGN – If the client has requested the design include a particular photo, and the client fails to provide the required photo within ten business days, a substitute photo may be used. If the client later wishes to change the substitute photo, additional charges may apply.
HOME PAGE TEXT – Jasper IT will provide a content writer for home page text. If, for a period of ten business days, the client fails to be available for a telephone interview with the writer, then the writer will compose the initial text without having interviewed the client, that text will be automatically used, and the client may change it later himself using the content management system (CMS). If the client is available for an initial interview in a timely manner, then the writer will also provide one round of revisions after the initial text has been written. If, for a period of ten business days, the client fails to offer any feedback on the home page text provided, then by default, that text is approved, and the client may change it later himself using the content management system (CMS).
TEXT AND OPTIONAL PHOTOS FOR ALL OTHER WEB PAGES – Unless the writer has been hired for additional pages, it is the client’s responsibility to provide content for all other pages in the website. If the client provides all text (and optional photos) within ten business days, then Jasper IT will add that content to the website. If the client fails to provide content for those pages within ten business days, then Jasper IT will complete those pages with simple placeholder text such as, “ABC Client offers many XYZ Services. For more information, please contact ABC Client.” The client will have the ability to add more complete content later using the content management system (CMS).
OTHER ELEMENTS OR ADMINISTRATIVE DUTIES – There may be other elements required such as passwords for existing domain names, etc. Regardless of what element may be required, if the client cannot or will not provide the required element or information within ten business days, Jasper IT reserves the right to make substitutions, leave elements out, or take other actions in order to complete the project.
A client who utilizes Jasper IT’s hosting service must agree to ensure any software on his/her website is kept current. For example, any client utilizing WordPress, website plug‐ins, or other software on the hosting server must ensure the elements are kept up to date at all times in order to ensure the latest security patches are in place. If a client is uncomfortable with the process of backing up the database and updating the software, he/she must hire a qualified webmaster to assist in the process. If a client is uncertain whether this applies to his/her website, he/she must inquire with a Jasper IT staff member.
A client who utilizes Jasper IT’s hosting service must agree to ensure any software on his/her website is kept current. For example, any client utilizing WordPress, website plug‐ins, or other software on the hosting server must ensure the elements are kept up to date at all times in order to ensure the latest security patches are in place. If a client is uncomfortable with the process of backing up the database and updating the software, he/she must hire a qualified webmaster to assist in the process. If a client is uncertain whether this applies to his/her website, he/she must inquire with a Jasper IT staff member.
Jasper IT clients are also required to use secure passwords on all logins. A secure password should include a minimum of eight characters, include a mixture of uppercase letters, lowercase letters, numbers, and symbols, and should avoid commonly guessed or hacked elements. These elements include, but are not limited to, a client’s name, name of a spouse/child/pet, birthday or anniversary of self/spouse/child, words included in a standard dictionary, easily identifiable patterns such as 1234, 9876, qwerty, or asdf, or passwords in use with other service providers.
If a client fails to protect the security of the server as described above, the client’s account is in jeopardy of possible termination.
PROJECT FEES ‐ One‐half of the initial website design and development fees is due upon project initiation. Upon project completion, the remaining balance is due in full within five business days.
GOING LIVE ‐ Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s server so the website will go live. After the new website has been live for 48 hours, Jasper IT will install the content management system (CMS) and register the client’s website with Google, Yahoo, and Bing search engines.
NON‐PAYERS ‐ If the balance on a completed project has not been paid within ten business days, a 10% penalty will be added. For example, if the remaining balance on a completed project is $1,000, and that balance has not been paid within ten business days, the new balance on the complete project will automatically be increased to $1,100. Balances that are not paid within 30 days will be reported to a credit bureau. Balances that are not paid within 60 days will be turned over to a collections agency.
MONTHLY FEES ‐ Payment for monthly services such as Hosting and Maintenance are due within net 20. Jasper IT charges a late fee of 10% of the total outstanding balance for invoices not paid by the end of the calendar month (net 25). Accounts at net 60 are at risk of termination. Clients experiencing financial hardship should contact Jasper IT to discuss payment options.
If a billing error is noticed, the client should immediately contact Jasper IT. Refunds of overpayments will be made for up to a maximum of three months, so clients are urged to check billing statements regularly. Refunds of more than three months will not be processed. Additionally, Jasper IT reserves the right to bill clients for accidental undercharges for a maximum of up to three months.
If the client changes his/her mind about doing work with Jasper IT during the course of the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees.
In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
Third party vendors may have separate terms of service agreements. Jasper IT cannot be held liable for disputes with third party vendors, regardless of whether or not the service is part of a reseller agreement or referral. Jasper IT cannot be held responsible for lack of functionality or any other aspect of third party services.
Jasper IT does not accept projects that promote hate, intolerance, pornography, animal exploitation, or any other unethical practice. Jasper IT reserves the right to decline to do business with any client for any reason.
Jasper IT reserves the right to change these terms of service at any time for any reason.
Jasper IT Solutions. Terms of Service
